Shipping Policy

Welcome to Ekopedia! We are excited for you to receive your new 3D-printed product. Please review our shipping policy to understand our order processing, delivery times, shipping charges, and tracking process.

1. Order Processing Time

The time required to prepare your order may vary depending on the product.

• In-Stock Items: Orders for products currently in stock will generally be processed within 1–3 business days (Monday–Friday, excluding public holidays).
• Made-to-Order / 3D Printed Items: Some of our products are 3D printed specifically for your order and may require additional production time. These orders will generally be processed and prepared for shipping within 5–10 business days. This includes printing, finishing, cleaning, and quality-checking the product before dispatch.

We will notify you via email if there are any unexpected delays.

2. Shipping Rates & Delivery Estimates

Shipping charges applicable to your order will be calculated and displayed at checkout.

Standard Shipping:

• Estimated Delivery Time: 5–7 business days after dispatch
• Shipping Cost: Calculated at checkout

Please note that delivery times are estimates and may vary depending on your location, courier service, weather conditions, and other external factors.

Free Shipping

Any free-shipping offers applicable to your order will be clearly displayed on our website or at checkout.

3. Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details, where applicable.

Tracking information may take up to 24 hours to become active after dispatch.

4. Domestic & International Shipping

Domestic Shipping

We currently ship orders to addresses across India.

Orders may be shipped through our partnered courier and logistics providers depending on the delivery location and service availability.

International Shipping

International shipping may be available to select destinations. If your country is not available at checkout, please contact us at:

Email: ekopedia01@gmail.com

International Customs, Duties & Taxes

For international orders, customers may be responsible for any customs duties, import taxes, tariffs, or other charges imposed by the destination country.

We recommend checking with your local customs authority before placing an international order.

5. Damaged, Lost or Stolen Packages

We take care to package our products securely before dispatch.

Damaged Items

If your order arrives damaged, please contact us as soon as possible at ekopedia01@gmail.com with:

• Your order number
• Clear photos of the damaged product
• Photos of the packaging

Please retain the original packaging and product until the issue has been resolved.

Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbours, or the delivery location.

If the package is confirmed as lost by the courier, please contact us at ekopedia01@gmail.com and we will assist you with the next steps.

6. Returns & Refunds

For information about returns, cancellations, exchanges, and refunds, please refer to our Refund & Cancellation Policy available on our website.

Policy: Ekopedia Refund & Cancellation Policy

7. Contact Us

If you have any questions regarding your order or our shipping policy, please contact us:

Ekopedia
Email: ekopedia01@gmail.com
Website: ekopedia3dprints.in