Refund policy

Refund & Cancellation Policy

At Ekopedia, your satisfaction is our priority. We want you to be happy with your purchase of our 3D-printed products. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Time Frame: Return requests must be initiated within 4 days of the delivery date.
  • Condition: The product must be unused, in the same condition in which you received it, and preferably in its original packaging.
  • Proof of Purchase: A valid order number or other proof of purchase is required.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Gift cards, if applicable.
  • Products marked as Final Sale or Clearance.
  • Products that have been used, damaged, modified, or are missing parts due to customer handling.
  • Custom-made, personalized, or specially produced products, unless they arrive damaged, defective, or incorrect.

2. Returns Process

To initiate a return:

  1. Contact Us: Email us at ekopedia01@gmail.com with your order number and a brief explanation of the reason for your return request.
  2. Return Authorization: We will review your request and, if approved, provide you with return instructions.
  3. Shipping: If the return is due to a damaged, defective, or incorrect product, Ekopedia will provide appropriate assistance regarding return shipping. For other eligible returns, return shipping costs may be the responsibility of the customer.

Please do not send a product back without first contacting us and receiving return instructions.

3. Refunds

Once the returned product is received and inspected, we will notify you whether your refund request has been approved or rejected.

If Approved

Once approved, the refund will be processed to your original payment method within 7 business days.

Please note that the time taken for the refund to appear in your bank account or payment method may vary depending on your bank or payment provider.

Shipping Charges

Original shipping charges, if any, may be non-refundable except where the return is due to an error on our part, such as receiving a damaged or incorrect product.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment method.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still have not received the refund, contact us at ekopedia01@gmail.com.

4. Damaged, Defective or Incorrect Items

We take care to package our products properly before dispatch. However, if your product arrives damaged, defective, or incorrect:

  1. Contact Us: Contact us within 3 days of delivery at ekopedia01@gmail.com.
  2. Provide Evidence: Include your order number and clear photos of the product and packaging.
  3. Resolution: After reviewing the case, we may offer a replacement, exchange, or full refund, depending on the circumstances.

For approved damaged, defective, or incorrect orders, Ekopedia will cover the applicable return shipping cost.

5. Exchanges

We generally provide exchanges only for products that arrive damaged, defective, or incorrect.

If you need an exchange, please contact us at:

Email: ekopedia01@gmail.com

Please include your order number and photos/videos of the issue, where applicable.

6. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at ekopedia01@gmail.com.

Cancellation requests may not be accepted once an order has entered the production, processing, or shipping stage, particularly for made-to-order or custom 3D-printed products.

If a cancellation is approved before production or dispatch, the applicable refund will be processed to the original payment method.

7. Contact Us

For any questions regarding returns, refunds, cancellations, or exchanges, please contact us:

Ekopedia
Email: ekopedia01@gmail.com
Website: ekopedia3dprints.in